Artificial Intelligence (AI)
Artificial Intelligence can help solve critical business challenges by leveraging the power of machine learning to anticipate and react to your consumers’ behaviors. By utilizing complex algorithms, we can create intelligent tools that will help you streamline your business and improve experiences.
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Introducing echoAssist
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echoAssist is Echo’s artificial intelligence(AI) technology that can reduce operational costs, increase efficiencies, grow revenues, and improve customer experience. This tool uses intelligent natural language processing to synthesize customer requests and questions to provide customized feedback that is highly relevant. As the tool matures, Artificial Intelligence allows the system to “learn” the most helpful responses and adapts the algorithms to make the responses more accurate and helpful.
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Benefits
• Save time and money by automating routine processes and tasks
• Increase productivity and operational efficiencies
• Make faster business decisions based on outputs from cognitive technologies
• Avoid mistakes and human errors
• Use insights to predict customer preferences and offer them a better, personalized experience
• Mine vast amounts of data to generate quality leads and grow your customer base
• Achieve cost savings by optimizing your business, your workforce, or your products
• Increase revenue by identifying and maximizing sales opportunities
• Grow expertise by enabling analysis and offering intelligent advice and support